Orders To EU after 1st Jan 2021

Ordering to the EU

We are delighted to be able to offer shipping to the EU again and crucially we ship all standard orders and cover all the fees, meaning that there are:

No unexpected charges – No Duty, No Sales Tax, No Admin Fees to pay.

Following the UK’s departure from the EU, we have worked hard with our partners to ensure that the process is as smooth as possible and have developed systems to ensure that your orders clear customs without delays and unexpected additional costs. We do advise all customers read the section below titled 'Prohibited Items and Minimum Order Values' for the latest restrictions.

For our customers in France, Belgium, Germany and Netherlands

The price you pay on the website will be the total price paid - you will not need to pay any additional customs fees, sales tax, duty or admin fees when your goods enter Europe - Cosy Owl pay them all on your behalf. This is great news to us all and our automatic systems will ensure that customs have all the information needed to clear without any delays, so delivery times shouldn’t be unduly extended beyond the anticipated 5-7 business days.

For our Customers in EU Nations not Present on the Website

We are delighted to confirm we are able to ship to our customers in all EU nations and the process for this slightly differs to the above. Please contact a member of the sales team by emailing us at enquiries@cosyowl.com and we can create a Cosy Owl account for you and take you through the process of placing your orders. This is for our customers in Austria, Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, Greece, Hungary, Rep. of Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. Unfortunately, if your country is not in this list, we are currently unable to ship goods to you. Please note, this list of countries is subject to change and we advise contacting Cosy Owl for the latest information.

Orders to these nations will be placed exclusive of sales tax and you will be contacted to pay this when goods enter Europe.

Are you registered for Sales Tax in Your Country and Need to Reclaim this?

If you are a business that is registered for sales tax in your country, we can now remove this at the point of sale and instead you will be charged this directly at the point goods enter Europe and you will be able to claim this back at a later date if you have provided us with the correct information.

If you will need to re-claim sales tax, please contact us at enquiries@cosyowl.com so we can register you on the website as a tax registered customer. You must also provide us with a valid TVA number (or equivalent) at this stage. Failure to do so means you will sadly be unable to reclaim the sales tax.

Once we have registered you on Cosy Owl, place any items you wish to purchase (taking note of the products prohibited in your nation) into your online basket, log out of your account and send us an email. We shall then take over the process for you to create an order excluding sales tax and confirming your TVA number. We shall also provide you with payment options once the order has been confirmed. We will ship your order in a way that means customs will contact you directly as it enters Europe. They will invoice you directly for sales tax (charged at the rate of the EU nation first receiving the order and not the final destination) and once paid, will release it from customs to be delivered to you. Because you are paying the sales tax directly you can then claim it back. Your shipping cost from Cosy Owl will also be reduced by the equivalent of £5, as this is the customs clearing fee. This fee will, however, also be payable directly by you as your order enters the EU. The eventual cost to you will be exactly the same as shown on the site but it will mean you can reclaim the sales tax element. It is important to note that it is not possible to re-claim sales tax on orders that were placed without going through this process and we are unable to refund sales tax for you.

Prohibited Items (Correct as of Jan. 2022)

Unfortunately, there are a few EU nations that prohibit the import of a select few of the products we supply. Below is the most up to date list we have been provided with but please note, we are regularly informed of changes to this list of prohibited products without prior notice and prohibited products being disputed by the courier do not feature on the list. We encourage you to contact Cosy Owl before placing an order for the latest information.

Carrier Oils, Shea Butter, Augeo Base Oil and Beeswax are prohibited in all EU nations.

Spain have prohibited the import of all Waxes, Fragrances Oils, Essential Oils, Glue Dots, Soap Bases, Mica Powders and Glitters.

Our range of Bekro Dyes are prohibited in Bulgaria, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia and Spain.

All wooden items (wicks and tools) cannot be shipped to Republic of Ireland.

Minimum Order Values (Correct as of July 2021)

Unfortunately, our courier has introduced a minimum order value of €150.00 excluding TVA/VAT as of July 2021 for the following nations meaning we are currently unable to ship goods below this total value, however we shall soon be introducing shipping options for orders below €150.00 - Belgium, Luxembourg, Bulgaria, Denmark, Finland, Greece, Portugal, Romania, Sweden, Croatia, Czech. Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia.

If your order is affected by any of the above, we shall contact you via email. Once again, thank you for your continued support through this period of disruption and uncertainty for everyone. We are delighted to be able to re-open for orders to Europe and though these changes are not great for anyone, we are pleased that we have been able to minimise the cost and time implications and are able to offer ongoing support to our European customers.

If you would like any further information or if you are a business wanting to place an order excluding sales tax, do not hesitate to contact us on: enquiries@cosyowl.com.

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