Welcome to Cosy Owl. Cosy Owl maintains this site (the "Site") for your personal use, providing information regarding our products and services. Cosy Owl respects the privacy concerns of the users of the Site and has created this privacy statement to explain what information we gather from your visit to the Site, and how such information may be used. Cosy Owl is registered under the General Data Protection Regulations which came into force in May 2018.
Collection & Use of Information:
As a general policy, no personally identifiable information, such as your name, address, telephone number(s) or email address, is requested by or collected on this Site. However, if you choose to purchase goods or create an account on this Site you will be asked to provide us with certain personally identifiable information such as your name, home or mailing address, telephone number(s) or email address. Personally identifiable information will not be sold and will not be given to any third parties without your consent.
For legal reasons, we store the contract's content relating to the sale of goods and will send you the details of your order as well as our general terms via email. You can find the terms of sale on the Site. The details about your recent orders can be found in your customer login or by contacting us by other means.
Your personal data will be used to provide the information, goods and services offered through the Site to you, for billing and order fulfilment. Additionally, for customers opting in to the newsletter service offered, your information such as your email address will be used by Cosy Owl only for marketing purposes to keep you informed of any offers or deals that you may be interested in. Note, you must voluntarily opt in as this option is not defaulted to your opting in. We never pass your details on to third parties, except where required for order fulfilment purposes, for example when a courier company requires your name, address and sometimes telephone number in order to deliver goods you have ordered from us.
Please do not hesitate to contact us if you require more details as to what information is stored by us and/or if you would like us to delete your information from our system. Information relating directly to sales orders cannot be deleted as these orders are required by the company to be kept for legal accounting reasons (for a period of 7 years). Please allow up to five working days for information to be deleted (although this normally can be done sooner).
You have the legal right to get a copy of all the information Cosy Owl holds about you – a charge of £10.00 may be made to cover administrative costs associated with gathering and sending this information to you.
If you have a complaint regarding our holding and processing of information relating to yourself, please contact us in the first instance and we are sure that we will be able to resolve your complaint immediately and to your satisfaction. In the unlikely event that we are unable to do so, you can contact the ICO (Information Commissioner's Office) to complain – contact details can be found at https://ico.org.uk/. The ICO will then contact Cosy Owl and recommend a course of action to suitably address your complaint.
Security for all personally identifiable information is extremely important to us. For this reason we use the latest SSL (Secure Socket Layer) encryption technology. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Cosy Owl cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your 'transmission' (information provided to us), we make all possible efforts to ensure its security on our systems.
Age Related Access:
This Site is neither directed nor targeted to persons under the age of 18.
Cookies are pieces of information transferred from a Site and stored on your computer hard drive for record keeping purposes. Cookies can tell us which parts of the Site you visit and how long you spend there, so enabling us to tailor the Site to the preferences of our existing and future customers. Cookies do not contain personally identifiable information. Additionally, you are able to block cookies on the site. Data is collected through the Site using web analysis tools AddThis and Google Analytics and using cookies that are used to generate pseudonyms for user profiles.
Links to Non-Affiliated Sites:
Consent to Maintaining & Processing Personal Information:
By using this Site, you unambiguously consent to the processing of your personal information associated with the purchasing of our goods in the United Kingdom, by Cosy Owl. A reminder on a previous point that customers can request details as to exactly what information may be stored and used by Cosy Owl and revoke consent to access and use this information at any time. Please note that any information associated with the payment for goods purchased by you from Cosy Owl is not maintained on our computer system or on any paper records. This information is only used at the point at which the sale takes place.
If you have any questions or concerns about this privacy statement, the general practices of Cosy Owl, or your interaction with the Site, please do not hesitate to contact us via email, telephoning or writing to us. We welcome any suggestions you may wish to make.
Your Acceptance of These Terms: