Contact Us

Please use the form below to contact us or email us at

You can call our sales and customer services teams on 01376 560 348 between 9am and 5.30pm (GMT) Monday to Friday and between 10am and 2pm Saturdays. We also operate a small showroom at the address below, currently open Monday to Friday 9am to 5pm and Saturdays 10am to 2pm. Please note, Saturday Dec. 11th we shall be open 8am to 12pm and not 10-2pm. Following Government advice, we kindly ask you wear a mask when visiting our premises, continue to observe social distancing and sanitise hands before entering.

Want to track your order?

Where available, your tracking number will have been provided in your despatch confirmation email (please check your junk folder if not received) however, if you do require further assistance with tracking, simply send us an email including your invoice/order number and tracking number.

Missing or Damaged Items?

If part of your order is missing/damaged, please send us an email including your order number, description of the issue and photographs of your order paperwork (for missing items) or the damaged item(s).

Cosy Owl
20-28 Albert Road
Essex CM7 3JQ
t: 01376 560 348

Please note, this is not our returns address - please contact us for returns information prior to returning any goods.

Company Name: Volsom Ltd.
We are registered in England and Wales under company number 07738645 and with our registered office at the address above.


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